1. Prepaid Services
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All services offered by MN Service Providers, including but not limited to Web Development,
PMP with Digital Transformation, DevOps (CICD), Cloud Architecting, Data Insights with AI/ML/DL,
SEO, API Development and Integration, and E-commerce Solutions,are prepaid
services.
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A percentage of the total project cost (usually 20-50%) must be paid in advance before starting any
work. This advance payment secures the scheduling and allocation of resources for the project.
2. Product Build & Delivery
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For Tailor-Made Product Building, including CMMI Framework-based Development or Custom
Software Development, the product will only be delivered upon full payment after a
satisfactory demo is provided.
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The demo will showcase the key features and functionality of the product. If the client is satisfied
with the demo and agrees to proceed, the remaining payment must be made before the source code and final
product are handed over.
3. Refund Eligibility
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Refund requests will be considered only for the advance payment made before the commencement of
the project, prior to any work being started.
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If the client cancels the project before work begins, a refund will be processed after deducting
a reasonable administrative fee (up to 10% of the advance amount) to cover preliminary work,
such as consultations or initial assessments.
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No refunds will be provided once the work on the project has started or the product demo has been
shown, as these services are considered prepaid and have already incurred costs for the company.
4. Post-Demo Refunds for Products
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Once the product has been demoed and the client agrees to the product's features and functionality,
full payment must be made before the final product and source code are delivered.
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No refunds will be issued once the client has approved the demo, as the project has progressed to its
final stage, and work has been completed to the agreed-uponspecifications.
5. Cancellation After Payment
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If the project is canceled after work has commenced, the client is liable to pay for all work
completed up to the point of cancellation. This includes design, development, and any associated
costs for the time and resources spent.
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Cancellation fees will be applied for projects that are in progress or for services that have
been rendered but not fully paid for.
6. Changes to the Project Scope
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significant changes to the project scope requested after the initial agreement may incur
additional charges. These charges will be clearly communicated to the client and must be
agreed upon in writing or through mutual understanding.
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Any additional work beyond the original scope may also lead to revised timelines and
increased costs, which will be discussed and agreed upon by both parties before proceeding.
7. Dispute Resolution
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In case of any disputes regarding the refund, both parties agree to engage in an amicable negotiation
process. If the dispute cannot be resolved through negotiation, the matter will be referred to
mediation or arbitration under the laws of India amd the Jurisdiction Limited to Bengaluru.
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The decision of the arbitrator will be binding.
8. Non-refundable Services
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Certain services such as consultations, initial designs, assessments, or any third-party
services (e.g., hosting, domain registration, cloud services) are non-refundable once initiated.
Important Notes
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Prepaid services and custom-built products are not refundable once the project work begins or the
demo has been approved.
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We aim to ensure 100% client satisfaction, and any concerns regarding the quality of the service or
product will be handled promptly, with necessary adjustments being made in line with the project’s
scope.
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Full payment is required to release the final product and source code for all custom development
services.